Last updated: 29/Jan/2026
Unique DIY & Handyman Ltd (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use and protect your personal data when you visit our website or contact us regarding our services.
1. Who We Are
Company name: Unique DIY & Handyman Ltd
Service type: Mobile / on-site services (Bathroom installation, plumbing, tiling, electrical, decorating, maintenance)
Email: udiyltd@gmail.com
Phone: +44 73 4533 4533
Service area: London & surrounding areas
2. What Data We Collect
We may collect the following personal information when you contact us or request a quote:
- Full name
- Phone number
- Email address
- Address / postcode (for service location)
- Details about your project or enquiry
- Any messages you send via contact forms, email, WhatsApp or phone
We do not intentionally collect sensitive personal data.
3. How We Collect Your Data
We collect personal data through:
- Contact forms on our website
- Email communication
- Phone calls / SMS / WhatsApp messages
- Cookies and analytics (if enabled)
4. How We Use Your Data
We use your data to:
- Respond to enquiries and provide quotations
- Arrange appointments and provide services
- Communicate about ongoing work and customer support
- Improve our website and services
We will never sell your personal data to third parties.
5. Legal Basis for Processing (GDPR)
We process your personal data under the following legal bases:
- Consent (when you submit forms or contact us)
- Contract (to provide requested services)
- Legitimate interest (customer service, business operations)
6. Sharing Your Data
We may share your data only when necessary, for example with:
- Payment providers (if applicable)
- Website hosting / email service providers
- Contractors working with us on your project (only relevant details)
All third parties are required to handle your data securely.
7. Data Storage & Security
We take reasonable steps to protect your data. Information may be stored in:
- Email inboxes
- Customer messages / WhatsApp
- Website database (if contact forms are used)
Access is limited to authorised persons only.
8. How Long We Keep Your Data
We keep your data only for as long as necessary:
- To provide services
- To comply with legal obligations
- For warranty or dispute resolution
9. Cookies
Our website may use cookies to improve performance and user experience. Cookies may be used for:
- Basic website functionality
- Analytics (such as Google Analytics), if enabled
You may disable cookies via your browser settings.
10. Your Rights
Under UK GDPR, you have the right to:
- Request access to your personal data
- Request correction of inaccurate information
- Request deletion (where applicable)
- Object to processing
- Withdraw consent at any time
To exercise any rights, contact us at: udiyltd@gmail.com
11. External Links
Our website may contain links to third-party websites (e.g. TrustATrader). We are not responsible for their privacy practices.
12. Contact Us
If you have questions about this Privacy Policy, contact:
📧 udiyltd@gmail.com
📞 +44 73 4533 4533